At FlexSneaks, we want you to love your new plants and gardening products. If for any reason you’re not satisfied with your order, we’re here to help.
Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in its original packaging.
Non-Returnable Items
Certain items cannot be returned, including:
- Discounted or clearance items.
- Live plants that have been damaged due to neglect or improper care after delivery.
Partial Refunds
Partial refunds may be granted in the following cases:
- Any item not in its original condition, damaged, or missing parts not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank. Processing times can vary.
If you still haven’t received your refund, please contact us at example@flexsneaks.store
Sale Items
Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.
Exchanges
We replace items only if they arrive defective or damaged. If you need to request an exchange for the same item, contact us at example@flexsneaks.store and send your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
📦 FlexSneaks Returns
[Insert your physical return address here]
Shipping Returns
To return your product, please mail it to:
📦 FlexSneaks Returns
[Insert your physical return address here]
- Customers are responsible for paying their own return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
- For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions regarding returns, refunds, or exchanges, please contact us:
Email: example@flexsneaks.store
Website: flexsneaks.store